Return & Refund Policy

Effective Date: [Insert Date]

MI Optics, owned and operated by Maa Industries, is committed to providing quality products and a reliable customer experience. This Return & Refund Policy explains the conditions under which customers may request a return, replacement, or refund for products purchased through our website.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. Return Request Timeframe

Customers can raise a return or refund request within 2 days of product delivery.

Return or refund requests received after 2 days from the delivery date may not be accepted, unless approved by Maa Industries under special circumstances.

To request a return, customers must contact us with their order details, reason for return, product photos or videos if required, and any other supporting information.

2. Eligibility for Return

A product may be eligible for return only if:

• The product received is damaged during delivery

• The product received is defective

• The wrong product was delivered

• The product is missing important components or accessories

• The product does not match the confirmed order details

The product must be returned in its original condition, along with all packaging, accessories, manuals, invoice, warranty documents, and any items received with the product.

3. Non-Returnable Conditions

Returns may not be accepted in the following cases:

• Return request is raised after 2 days of delivery

• Product is used, damaged, scratched, broken, or altered by the customer

• Product is damaged due to misuse, mishandling, incorrect installation, or negligence

• Product is returned without original packaging, accessories, invoice, or product components

• Product is customized or specially configured as per customer requirements

• Product damage occurs after delivery due to customer handling

• Product has been repaired, modified, or opened by an unauthorized person

Customized, personalized, or made-to-order products may not be eligible for return unless there is a manufacturing defect or wrong product delivery.

4. Return Approval Process

Once a return request is received, our team will review the request and may ask for photos, videos, order details, or additional information.

If the return request is approved, customers will be informed about the next steps for returning the product.

After the returned product is received, it will be inspected by our team. The final approval for refund or replacement will depend on the product condition and inspection result.

Maa Industries reserves the right to reject a return request if the product does not meet the return eligibility conditions.

5. Replacement Policy

For approved returns, we will provide a replacement product where applicable.

For approved returns, the replacement product will be delivered within 5 business days, subject to product availability and courier serviceability.

If the replacement product is not available, Maa Industries may offer an alternative solution, store credit, or refund as applicable.

6. Refund Policy

Refunds will be processed only after the return request is approved and the returned product is received and inspected by our team.

For approved refunds, the refundable amount will be credited to the original/source payment account within 5–7 business days.

The actual time taken for the amount to reflect in the customer’s account may depend on the bank, payment gateway, card provider, UPI provider, or wallet provider.

7. Refund Amount

The refund amount may include the product value paid by the customer, subject to approval.

Shipping charges, handling charges, payment gateway charges, installation charges, or any other additional charges may be non-refundable unless otherwise approved by Maa Industries.

If a product is returned in damaged, incomplete, or used condition, Maa Industries may reject the refund or deduct an appropriate amount from the refundable value.

8. Order Cancellation

Customers may request order cancellation before the product is dispatched.

Once the order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the return process after receiving the product.

If the cancellation request is approved before dispatch, the refund will be processed to the original/source payment account within 5–7 business days.

9. Damaged or Wrong Product Received

If a customer receives a damaged, defective, or wrong product, they must inform us within 2 days of delivery.

Customers may be required to share:

• Order ID

• Product photos

• Packaging photos

• Unboxing video, if available

• Description of the issue

After verification, Maa Industries may approve a replacement, return, or refund as applicable.

10. Shipping for Returns

Return shipping instructions will be provided after the return request is approved.

In cases where the product is defective, damaged during delivery, or wrongly delivered, Maa Industries may guide the customer regarding return shipping or replacement process.

If the return is requested for reasons not related to product defect or wrong delivery, return shipping charges may be borne by the customer.

11. Contact for Return & Refund Requests

For any return, replacement, cancellation, or refund-related query, please contact us:

Maa Industries / MI Optics
Workshop Address: C/2-104, Sardar Industrial Estate, Ajwa Road, Vadodara – 390019, Gujarat, India
Email: info@mioptics.in
Phone: +91 98244 11693

Please include your order details and reason for return or refund when contacting us.