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MI Optics, owned and operated by Maa Industries, is committed to delivering products safely and efficiently to customers. This Shipping Policy explains the order processing, dispatch, delivery timeline, shipping charges, and related terms for products purchased through our website.
By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.
Once an order is successfully placed and payment is confirmed, our team will begin processing the order.
Orders are usually processed during business days, excluding Sundays, public holidays, and other non-working days. Order processing may include payment verification, product availability confirmation, quality checking, packaging, and dispatch preparation.
In case any additional information is required for order confirmation, our team may contact the customer through phone, email, or WhatsApp.
Products are usually dispatched within 1–3 business days after successful order confirmation and payment approval.
Dispatch timelines may vary depending on product availability, order volume, customization requirements, packaging requirements, courier pickup schedules, or unavoidable operational delays.
If there is any major delay in dispatch, our team will try to inform the customer using the contact details provided during order placement.
Product delivery may take up to 10 days, depending on product availability, customer location, courier serviceability, logistics conditions, and other external factors.
The estimated delivery timeline may vary for different locations. Remote locations, non-serviceable pin codes, public holidays, courier delays, weather conditions, or transport restrictions may affect the final delivery time.
Customers are responsible for providing a complete and accurate shipping address while placing the order.
The shipping address should include:
Full name
Complete address
City
State
PIN code
Contact number
Any nearby landmark, if required
MI Optics / Maa Industries will not be responsible for delivery delays, failed delivery, or returned shipments caused by incorrect address, incomplete address, wrong phone number, unavailable customer, or refusal to accept the delivery.
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
Shipping charges may vary depending on product type, order value, delivery location, courier partner, packaging requirements, and applicable service charges.
In some cases, MI Optics / Maa Industries may offer free shipping or special shipping offers. Such offers may be subject to specific terms and conditions.
We may use trusted courier, logistics, or delivery partners to ship customer orders.
Once the order is handed over to the courier partner, the delivery timeline depends on the courier service provider and delivery location.
Customers may receive tracking details through email, SMS, WhatsApp, or any other available communication channel once the shipment is dispatched, where applicable.
If tracking details are available, customers can use the tracking number or link shared by us or the courier partner to check shipment status.
In case tracking information is delayed or not updated immediately, customers are requested to wait for the courier system to refresh. Tracking updates may take some time after dispatch.
For shipment-related assistance, customers can contact our support team.
Delivery may be delayed due to reasons beyond our control, including but not limited to:
Product availability issues
Courier or logistics delay
Incorrect or incomplete delivery address
Customer unavailable at the time of delivery
Public holidays
Natural events
Weather conditions
Transport restrictions
Government regulations
High order volume
Technical or operational issues
MI Optics / Maa Industries will make reasonable efforts to support customers in case of delayed shipment, but we shall not be liable for delays caused by third-party courier partners or circumstances beyond our control.
If delivery fails due to incorrect address, customer unavailability, refusal to accept delivery, or unreachable contact number, the shipment may be returned to us.
In such cases, re-shipping may be arranged after confirmation from the customer. Additional shipping charges may apply for re-dispatch.
If the customer cancels the order after failed delivery or returned shipment, applicable shipping, handling, or payment gateway charges may be deducted from the refund amount, where applicable.
Customers are advised to check the package condition at the time of delivery.
If the package appears damaged, opened, tampered with, or wet, customers should either refuse delivery or take clear photos/videos before opening the package.
If the product is found damaged after delivery, the customer must report the issue within 2 days of delivery along with order details, product photos, packaging photos, and an unboxing video if available.
After verification, Maa Industries may approve replacement, return, or refund as per our Return & Refund Policy.
Some products may be subject to stock availability, production schedule, or customization requirements.
If a product is temporarily unavailable after order placement, our team may contact the customer and provide suitable options such as waiting for availability, choosing an alternative product, or cancelling the order with refund where applicable.
Currently, shipping availability may depend on product type, location, and serviceability.
For international shipping or bulk export-related enquiries, customers may contact us directly before placing an order. International orders may involve additional charges such as shipping fees, customs duties, taxes, import charges, or documentation costs, which shall be borne by the customer unless agreed otherwise.
For any shipping, delivery, tracking, or order-related query, please contact us:
Maa Industries / MI Optics
Workshop Address: C/2-104, Sardar Industrial Estate, Ajwa Road, Vadodara – 390019, Gujarat, India
Email: info@mioptics.in
Phone: +91 98244 11693
Please include your order ID, registered phone number, and delivery address when contacting us for shipping support.