Return & Refund Policy

Effective Date: [Insert Date]

At MI Optics, customer satisfaction is important to us. This policy outlines the conditions for returns and refunds.

Return Eligibility

Products may be eligible for return if:

• Incorrect item received.

• Product arrives damaged.

• Manufacturing defect is identified.

• Product differs significantly from ordered specifications.

Requests must be submitted within 7 days of receiving the product.

Non-Returnable Items

The following items are generally non-returnable:

• Customized surgical loupes.

• Prescription-specific products.

• Personalized products.

• Products damaged due to misuse.

• Products showing signs of wear or modification.

Return Process

To initiate a return:

1. Contact our support team.

2. Provide order details.

3. Submit photographs or evidence if required.

4. Await return authorization instructions.

Unauthorized returns may not be accepted.

Inspection

Returned products will be inspected upon receipt.

Approval or rejection of the return request will be communicated after inspection.

Refunds

Approved refunds will be processed through the original payment method.

Refund processing times may vary depending on banking institutions and payment providers.

Shipping Costs

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Damaged Products

If a product arrives damaged, customers should notify MI Optics within 48 hours of delivery and provide supporting photographs.

Contact

For return or refund assistance, please contact our customer support team using the contact details available on our website.