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MI Optics, owned and operated by Maa Industries, respects your privacy and is committed to protecting the personal information of our customers, website visitors, and users. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, make a payment, or contact us for support.
By using our website, you agree to the terms of this Privacy Policy.
We may collect personal and order-related information when you browse our website, place an order, fill out a form, contact us, or use our services.
The information we may collect includes:
Full name
Email address
Phone number
Billing address
Shipping address
Order details
Product enquiry details
Business or professional information, if provided
Payment status and transaction reference details
Device information
Browser information
Website usage data
IP address and general location data
We collect only the information necessary to process orders, provide customer service, improve our website, and fulfill business or legal requirements.
All online payments made through our website are processed through secure third-party payment gateway service providers.
MI Optics / Maa Industries does not store sensitive payment information such as:
Debit card number
Credit card number
CVV
UPI PIN
Net banking password
Wallet password
Banking login details
We may receive limited payment-related information such as transaction status, payment confirmation, order ID, payment method, or transaction reference number for order processing and accounting purposes.
We use the information collected from customers and website visitors for the following purposes:
To process and confirm orders
To deliver purchased products
To provide customer support
To respond to inquiries and service requests
To send order updates and delivery information
To process returns, replacements, or refunds
To improve our products, services, and website experience
To personalize website functionality
To manage payment confirmation and transaction records
To prevent fraud, misuse, or unauthorized activity
To comply with applicable legal, tax, and regulatory obligations
MI Optics / Maa Industries does not sell, rent, or trade customer personal information to third parties.
We may share necessary information only with trusted third-party service providers when required to complete an order or provide services. These may include:
Payment gateway providers
Courier and logistics partners
Website hosting providers
Technical support providers
Analytics service providers
Marketing or communication tools, where applicable
These third-party service providers are given only the information required to perform their specific services and are expected to protect customer information responsibly.
We may also disclose information if required by law, court order, government authority, legal process, or to protect the rights and safety of Maa Industries, customers, or the public.
We take reasonable and appropriate security measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
Our website may use secure technologies and third-party services to help protect customer information and payment-related processes. However, no method of online transmission or electronic storage is completely secure. While we take necessary precautions, we cannot guarantee absolute security of data transmitted over the internet.
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, remember user preferences, and enhance website functionality.
Cookies may help us understand how visitors use our website and improve the overall customer experience.
Users may choose to disable cookies through their browser settings. However, disabling cookies may affect certain features or functionality of the website.
We may store order-related information such as product details, delivery address, payment status, shipping updates, return requests, refund status, and customer support communication.
This information is used to fulfill customer orders, provide after-sales support, process approved returns or refunds, and maintain business records.
If you voluntarily provide your contact details, we may use them to send important updates, product information, offers, service communication, or promotional messages.
You may request to stop receiving marketing communication from us at any time by contacting us through the details provided below.
We retain customer information only for as long as necessary to fulfill the purposes mentioned in this Privacy Policy, including order processing, customer support, accounting, legal compliance, dispute resolution, and business record requirements.
When personal information is no longer required, we may securely delete, archive, or anonymize it as appropriate.
Customers may contact us to request:
Access to their personal information
Correction of inaccurate or incomplete information
Update of contact or shipping details
Deletion of personal information, where legally permissible
Clarification regarding how their data is used
Certain information may be retained where required for legal, tax, accounting, fraud prevention, or business record purposes.
Our website may contain links to third-party websites, payment gateways, courier tracking pages, or social media platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Users are advised to review the privacy policies of those third-party platforms before sharing any personal information.
Our website and services are intended for general customers and professionals. We do not knowingly collect personal information from children without appropriate consent.
If we become aware that any personal information has been collected from a child without proper consent, we will take reasonable steps to delete such information.
MI Optics / Maa Industries may update this Privacy Policy from time to time to reflect changes in business practices, website functionality, legal requirements, or service updates.
Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted means you accept the updated Privacy Policy.
For any privacy-related questions, data requests, or concerns, please contact us:
Maa Industries / MI Optics
Workshop Address: C/2-104, Sardar Industrial Estate, Ajwa Road, Vadodara – 390019, Gujarat, India
Email: info@mioptics.in
Phone: +91 98244 11693